Refund policy

Right of withdrawal

As a consumer, you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you order several items in one order that are delivered separately, the period starts when you receive the last item.

To exercise your right of withdrawal, you must inform us (BALISAUR e.U., Lisa Maria Baur, Arsenal 5/5/4, 1030 Vienna, Austria, email: hi@balisaur.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). The easiest way is the Withdraw from contract here button at the bottom right of every page. You may also use the model withdrawal form below, but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs (excluding any additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Please send the goods back to us at BALISAUR e.U., Lisa Maria Baur, Arsenal 5/5/4, 1030 Vienna, Austria without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return tips

Please send your piece back in its original packaging if possible, well padded and with tracking.